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Testking Guarantee

Customer satisfaction and success is one of the core objectives of Testking. The product provided by Testking is prepared by IT experts who have vast experience and resounding knowledge in the IT field. The IT experts make sure the Brain dumps are updated on a regular basis with up to date exam material so no customer has to face any inconvenience while preparing for the certification exam. The training material will enable you to exceed in your professional life with minimum time spent on preparation and maximum knowledge gained.

At Testking we believe in one golden principle: 'Success of our customers is our success'.

Testking values the time and money of its customers; we design our products to facilitate our customers in an efficient and effective manner. Our IT Teams form the product after thoroughly reviewing the exam course so that all the latest points to cover the Training of Customer are provided. We keep our customers informed about all the current and upcoming products, also regular updates are provided free of cost. Customer Support provided by Testking always open for you.

We are open towards change and appreciate the feedback of our customers. We strive towards continuous improvement of our products and service. We accomplish this by remaining intact with our customers and product developers alike. And this is why; if one of our customers does not succeed in an exam we not only review that product instantly we also offer consolation to our unsuccessful customer by giving him/her a free Refund of the total Purchase amount. That is our Warranty. Please review the following text for details of Warranty policy:

In case of failure in your certification exam, will provide you with Money Back Warranty, without any delay.

In order to avail the benefit our Warranty policy, just contact our Customer Support claiming Refund for your purchase. Please include a scanned copy of your failed exam and we will promptly issue REFUND. If you are not interested in the Refund option you can you request for another Exam as replacement of Original purchase. The new exam should not have a cost more than that of the original exam, it may be equal or less.

Claiming the Exchange

In order to claim the warranty by Testking it is mandatory that all the downloaded products are deleted and all copies destroyed. The Warranty applies only to the products purchased directly from Testking and with single-user license. An Examination Score report (PDF) should be submitted to to claim the exam exchange, a refund will be provided. It is absolutely RISK FREE!

Refund of Product Can NOT be claimed if:

Refund Claim is valid for any Testking Testing Engine User who fails the corresponding exam within 15 days from the date of purchase of Exam. Customer can contact Testking to claim refund guarantee at Exam failures that occur before the purchasing date are not qualified for claiming guarantee. The Guarantee Claim request should be submitted within 7 days after exam failure otherwise Team reserves the right of final decision.

  • Failure within 7 days of purchase date. We highly recommend the candidates a study time of 7 days to prepare for the exam with Testking study material, it will make you understand the exam very well and pass it quite easily.
  • Retired or Wrong Exam purchase. will not entertain any claims once the product is Downloaded and Installed. In special cases where customer has paid for the wrong Exam and informed the Team about it in 24 hours without downloading Product we may consider swapping Exams.
  • Claim can't be made if the Candidate's name is different from Testking's Account Holder name.
  • Expired order that are no longer accessible or Outdated exam products for which update is already released.
  • Guarantee can't be claimed for Exam received for Free or Special Discount price. Value Packs are not covered by guarantee policy.
  • Only practice questions are available for Cisco, Avaya, CISA, CISSP, Courses / Professional Tests, EMC, GIAC, HP, Isaca, Microsoft, Oracle, PMI and SSCP exams so these are not covered by 100% pass and refund guarantee.
  • Refunds cannot be claimed on Study Guides and Audio Exams in any case.
  • Labs Preparations for any Exam are not covered by Guarantee so no claim can be made against them.

For the above cases and the ones do not appear but involved with the guarantee policy, reserves All Rights of Final Decision.